Returns & Refunds

INTRODUCTION

Thank you for choosing Lombrello.

If you are not completely satisfied with your purchases, we are here to help. Our products can be returned within 15 days of the original purchase date.

To be eligible for a return, please check that:

RETURNS CONDITIONS

The product was purchased within the last 15 days.

The product is in its original packaging.

The product is not used or damaged.

The product has not been made to order

You have an order number and proof of purchase.

The product that does not comply with these criteria will not be taken into consideration for the return.

HOW TO CONTACT US

Please contact us before sending the product:

By email: customers@lombrello.it

Send a receipt, or proof of purchase to:

[Returns Lombrello] via Clusone 6, 20135 Milan Italy

Send the product with its original packaging to boutique from which you purchased it, the address will be communicated to you after confirmation of the conformity of the return.

COSTS OF SHIPPING

The shipping costs incurred in connection with the return of a product are non-refundable.

The customer is responsible for paying the shipping costs and for the risk of loss or damage to the product during shipment, to and from Lombrello or the third-party boutiques on behalf of which Lombrello makes the Sale or manages the Return.

DAMAGED PRODUCTS

If you have received a damaged product, please notify us immediately for assistance.

PRODUCTS ON SALE

Unfortunately, products on sale cannot be refunded. Only full priced items can be refunded.

CONTACT US

If you have any questions about Returns and our Refund Policy, please contact us:

By email : customers@lombrello.it